This document, and the accompanying resources, was created for a fictional nonprofit organization called Save the Pine Trees. The training is intended to help the organization's volunteers implement the "upfront contract" conversation technique. The goal of the training is to increase membership by making volunteers more effective communicators.

Tools Used: Microsoft Word

This presentation explains the meaning of the term "upfront contract" and shows learners how to properly employ the upfront contract technique.

Tools Used: Canva, Google Slides

This ILT resource was created for a fictional IT consulting firm. The purpose of this slide deck was to teach the firm's employees about the essential elements of a professional email. The goal of the training was to help employees project a sense of professionalism and to communicate with their co-workers and clients more effectively.

Tools Used: Canva